Returns & Refunds Policy

Union Car Parts® Ltd
Company Number: 16643921
Registered Office: 143-145 Broadway, London, England, W13 9BE
Email: info@unioncarparts.com  | Phone: 07990 957942
Last Updated: 23/01/2026

Contents

1. Overview
2. Statutory Rights
3. 14-Day Right to Cancel
4. Faulty, Damaged, or Incorrect Items
5. Conditions of Return
6. Refund Processing
7. How to Initiate a Return
8. Marketplace Orders (eBay

 

 

1. Overview

This Returns & Refunds Policy explains how cancellations, returns, refunds, and faulty items are handled by Union Car Parts Ltd. This policy applies to purchases made through our website and should be read alongside our Terms & Conditions.

 

2. Statutory Rights

Nothing in this policy limits, excludes, or affects your statutory rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. Where goods are faulty, not as described, or not fit for purpose, you may be entitled to a repair, replacement, or refund as provided by law.

 

3. 14-Day Right to Cancel

You have the right to cancel your order within 14 days of receiving the goods without giving a reason. To exercise this right, you must notify us within the 14-day period.

Returned items must be:

• Unused and uninstalled
• In their original packaging
• In a resaleable condition

This right does not apply where goods have been:

• Fitted or attempted to be fitted
• Damaged after delivery
• Returned with any security seal or security sticker broken, removed, or tampered with

except where required by statutory rights.

 

4. Faulty, Damaged, or Incorrect Items

Faulty, damaged, or incorrect items must be reported within 30 days of receipt. Where a fault is confirmed, remedies will be provided in accordance with your statutory rights and, where applicable, any Manufacturer Warranty referenced in our Terms & Conditions.

Returned items may be subject to inspection and verification before a refund or replacement is issued.

 

5. Conditions of Return

All returned items must:

• Be unused and uninstalled
• Be returned in original packaging
• Be in a resaleable condition
• Have all security stickers and seals intact and untampered with

Items showing signs of use, installation, modification, misuse, incorrect fitment, or interference with security seals may not be eligible for a refund, except where required by law.

 

6. Refund Processing

Approved refunds will be processed within 5-10 business days after returned goods have been received and inspected. Refunds will be issued using the original payment method unless otherwise agreed.

Original delivery charges are non-refundable unless the return is due to a fault or error on our part.

 

7. How to Initiate a Return

To initiate a return or refund request, please contact us using the details above. You may be required to provide proof of purchase, order details, and supporting information to allow us to assess your request.

 

8. Marketplace Orders (eBay)

Where goods are purchased through third-party marketplaces, including eBay, the applicable returns and refund period may differ from this policy.

For orders placed via eBay, returns may be subject to eBay’s 30-day returns policy and eBay’s own terms and conditions. In such cases, eBay’s platform rules and procedures will apply in addition to the customer’s statutory rights. This policy applies only insofar as it does not conflict with applicable marketplace requirements.